Privacy Policy

This Privacy Policy explains how Sparkle Clean processes personal data when visitors use the website, request move-in or move-out cleaning services, or communicate with us about a project. It applies to the website archerratecheese.yachts and to related service inquiries handled in Brazil.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, prepare quotes, review property condition details, confirm scope and access arrangements, schedule appointments, carry out the cleaning visit, manage completion handover, process payments, maintain records, support website security, and meet legal obligations. We may also use limited technical data to troubleshoot the site and understand how visitors use it.

Processing is limited to the operational needs of the website and the cleaning service.

02 · Sharing

Service Providers

We may share personal data with payment processors, scheduling or communication tools, website hosting providers, and other operational vendors that support our business. These parties may process data only under instructions or contractual obligations appropriate to their role.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, a valid court order, or a lawful request from public authorities. We may also share information where needed to establish, exercise, or defend legal claims, or to protect the security and integrity of our website and services.

Legal disclosure is limited to what is necessary for compliance or protection of rights.

01 · Collection

Data We Collect

We may collect identification and contact details, property and service request information, appointment and access details, communication records, payment-related information, and technical data such as device and browser information. Where users submit condition photos or scope details for a cleaning request, we process that information to assess the property and prepare the service.

The categories of data collected depend on how users interact with the website and request services.

02 · Sources

How We Collect Data

We collect personal data when users make an initial inquiry, request a quote, confirm an appointment, share property condition details, or communicate with us by phone, email, or contact form. We may also receive information from payment processing, scheduling, and website analytics tools used to operate the site.

Information may come directly from users, from booking or contact forms, or from records created during service handling.

03 · Cookies

Types of Cookies

The website may use essential cookies to support page operation and form handling, functional cookies to remember basic preferences, and analytics cookies to understand site use and improve performance. Cookies may be session-based or persistent depending on their purpose.

We use cookies only for limited operational and analytical purposes.

04 · Controls

Cookie Controls

Users can usually control cookies through their browser settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect form submission, session continuity, and other basic website functions.

Browser settings and device controls can limit non-essential cookies, but some site functions may not work as intended.

Privacy email

[email protected]

Telephone

+55 11 96244-8995

Mailing address

Avenida Doutor Nelson D'Ávila, 296, 12245-641, Sao José dos Campos

Privacy contact

[email protected]

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or review of certain processing decisions. Some requests may be limited where we must keep information for legal, accounting, or security reasons.

Available rights depend on the nature of the data and the legal basis for processing.

How to Make a Request

To exercise a privacy right, send a clear request describing the data or activity involved and the action you want us to take. We may need to confirm identity or authority before responding, and we will handle the request within the period required by applicable law.

We may ask for information needed to verify the requester before acting on a request.

Data Retention

Inquiry records are kept for the time needed to manage the request and any follow-up. Service and payment records are retained for operational, accounting, and legal purposes, then deleted or anonymized when they are no longer required. Where retention is needed because of a dispute or legal duty, the relevant data is kept for that period only.

We keep data only for the period needed for service, recordkeeping, or legal compliance.

Policy Changes

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.